About Us
Next Step Living is a residential energy efficiency company, providing home energy diagnostics and improvements to the greater New England area. We are a socially-conscious, environmentally focused, results-driven organization dedicated to helping our customers lower their energy bills, increase the comfort of their homes, and reduce their carbon footprint.
We run our business one home at a time, but we also realize the only way to ensure lasting change is to make a large scale impact. Through collaborative efforts with major utilities, communities, and employers, we strive to help bring social, economic, and environmental change to cities and towns across the country.
Our Commitment
We live in an increasingly resource–constrained world that necessitates new behaviors and lifestyles. We believe that this new way of living is the logical next step beyond our current lifestyles.
Next Step Living focuses on energy consumption, and even more specifically, residential energy consumption. Why? Because residences account for 35% of all wasted energy, offering tremendous opportunity, not just for energy savings, but for community building and green job creation. As a company, we are fully committed to these three opportunities.
It’s a tall order, but with our non-profit, policy, and private sector backgrounds, combined with our passion to achieve a positive, lasting impact, we’re ready to face and overcome the challenges ahead.
Why we’re different
Home energy efficiency is a popular topic these days but it is a complicated landscape. Our knowledge and experience in the industry sets us apart in a number of ways:
Core Values
Next Step Living was founded with three core values in mind. It is these values that drive NSL to continually succeed in fulfilling our commitment.
Professional
We are professional in every aspect of our organization. This begins with our guys in the field whose expertise is only matched by their respect for the homeowner and love for their work. Furthermore, our professional approach as an organization enables us to build trusting relationships with companies, communities, and utilities.
Data Driven
Whether we are saving money or saving the climate, our work is important and we must take a rigorous approach to every aspect of our service. A scientific understanding is the basis behind the analysis we perform, the recommendations we make, and the savings we achieve.
Customer Connected
Every home we serve is an opportunity to educate and excite somebody about the possible economic and environmental benefits of energy efficiency. We hope that when our customers think about how they improved their home, community, and planet, they will also think about their positive experience with Next Step Living.
Customer Service
Navigating a convoluted utility and contractor landscape is not a simple task – that is why we are here. Making the process simple and seamless is what sets us apart, and therefore, customer satisfaction is our top priority.
We track customer satisfaction metrics extensively and strive to continually improve performance. That is why 98% of customers would recommend us to a friend. Whether you want to stop drafts in your house or remodel your living space with sustainable and healthy materials, our professionals will guide you through each step of the process, ensuring that you get the results you want.
Collaboration
We focus on building relationships beyond the home that allow us to reach out to local residents within communities, to create sustainable local green jobs, and to bring a cost effective service to those who need it most.
We work with municipalities, employers, community organizations, and utility providers to expand our network and maximize our impact. It is through this approach that we are able to offer MassSAVE to all MA homeowners and Renew Boston to income eligible Boston residents.
Quality
We hold ourselves to the highest quality standards, whether it’s our customer service, our work in your home, or our involvement in the community.
We are a full service air sealing, insulation, and beyond company and we hold ourselves accountable for delivering the highest quality workmanship. We are a Building Performance Institute (BPI) accredited organization and all of our field professionals are trained and certified accordingly.