Customer feedback
: 74% “A” ratings
Yelp!: 
Across all customers who have given us feedback on Yelp!, our average score is 4 stars. See the reviews here.
We believe it should be easy for you to spend less to be comfortable at home, and that you should have access to the most complete information possible to make your decision about what action to take. Yelp! doesn’t always show all the reviews customers have given us on the main Yelp! page for Next Step Living ; often, it will only show 15%-20% of the total.
Recent customer experience
| Customer comments and experiences |
Town |
| They did a great job. |
Needham |
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| All has been a very positive experience – Better then most companies. They did a great job and cleaned well!! |
Arlington |
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| They did a great job – thank you! Warren got extra points because he was a Yankee’s fan |
Revere |
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| Just keep doing what you’re doing. Keep helping and educate folks on programs that they would not necessarily know about in their neighborhood. The team was very polite and respectful of my space |
Dorchester |
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| They were early, polite, and quick (efficient) |
Arlington |
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| Men were friendly and excellent workers and left the house cleaned after finishing |
Arlington |
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| Very pleasant experience – Team was friendly, and efficient |
West Newton |
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| Great company to work with. Mike and his crew were great. Cleaned up and a pleasure to work with. |
Needham |
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| Kyle & crew were extremely professional & stopped to take the time to essentially educate me on what they were doing (via my questions) |
Arlington |
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| Worked hard, polite, clean efficient |
Natick |
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| So polite, explained everything, great guys!! |
Natick |
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| THANK YOU! At last some energy efficiency that should have all been in place 30 years ago, for everyone across the country. Keep up the wonderful work. Would like to have some more time to chat with them. It was a pleasure to meet them all. They were helpful, friendly, efficient, worked well together. I would highly recommend them to anyone. |
Bolton |
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| Your team was perfect. |
Plymouth |
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| You are a very united team, congratulations |
Revere |
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| They were above average an courtesy, appearance, etc. |
Sudbury |
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| Very satisfied. Informative – polite, clean up after woods. |
Watertown |
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| Everyone was great – from my first phone call. Thanks for being nice, neat, and friendly! |
Dorchester |
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| Great job – Well done, highly efficient |
Boston |
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| Friendly and professional =) |
Sudbury |
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| Couldn’t improve job performance and work done on our home – Thank You! Arrived @ 8:30 a.m, left approx 5:30/ 6:00 p.m, stop for one rest approx 20 mins after being in attic for 5-6 hours |
Rehoboth |
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| It was a great experience. Great team, work well together. |
Salem |
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| Continue the good work I think the team did a very good job; and I thank the whole teams very much |
Mattapan |
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| Very courteous and informative |
Ashland |
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| Worked fast, finished quick, and cleaned up good. |
Woburn |
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| Wonderful program – much . They were very friendly and courteous. |
Medway |
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| Can not improve on success. Very hard working and professional. |
Melrose |
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| I think you are a great organization The team was great. Very professional, and friendly. To whom it may concern I would like to express my complete satisfaction with your NSL installation team headed by John Lanzi, who recently insulated my home. The guys were great. rest on attachment |
Dorchestr Ctr |
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| Your employees (all) were quite respectful. Not a worry to have in the home. This was a positive home improve, experience and I can say that does not always happen. Keep up the great work – This will encourage references, I’m quite sure. The workers were courteous and neat – They were a pleasure to have in our home. THANK YOU! |
Westwood |
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| Carlos and Pedro are fantastic. Please give them a raise =) |
Dedham |
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| You are providing an excellent, much needed service for homeowners. We all have a vested interest in an energy efficient world. Carl and Alex were great. Very professional, yet friendly and thoughtful. |
Holbrook |
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| They were professional, respectful of person & property, pleasant and very thorough. I feel fortunate & very appreciative to have been turned on to this whole process. |
Sharon |
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| John explained everything – was very knowledgeable, friendly, and professional. It was a pleasure to have him and his team in my home. |
Needham |
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| They all seemed to know what they were doing, and wasted no time in doing it. Just wanted to let you know that the men you sent out here were wonderful. Showed up on time – never stopped till they were done. We were impressed. |
Marshfield |
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| Very easy process on all levels. Punctual, neat, efficient and accommodating |
Marshfield |
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| Excellent job especially considering the extreme heat in the attic |
Dracut |
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| I was very pleased. The team was efficient, organized as well as, extremely cleaned. There was no mess left. |
Worcester |
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| The young men who came were polite, worked hard and made sure I was happy with the work |
Quincy |
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| Nice team to work with. The team was great and polite. Mike is a very nice man. |
Chelmsford |
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| John Brochu & another team member were everything you would want them to be. |
Winthrop |
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| We could not be more pleased!! Excellent!! From beginning walk thru to the end of job clean up. Courteous and professional. |
Natick |
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| Everyone was helpful and very friendly. Thank you for all your services to our home & family. They were both friendly and hard working. Answered questions. Neat. |
Holliston |
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| Very nice men. On time. We were very happy with them. They cleaned up well when the job was done. |
Spencer |
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| They were both professional and friendly. I would definitely recommend them. |
West Roxbury |
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| They were polite, worked quietly, and cleaned up everything. |
Bedford |
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| Keep that team of workers together – they were dutiful, efficient and clean. I could NOT expect anything better. Thank you very much |
Chestnut Hill |
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| I would plan on doing business with you in the future to further insulate my home. I will request Mike and Kalu again. The team – Mke, Kalu, and others were extremely professional, courteous, and neat, As well as informative. |
Scituate |
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| I was very impressed on how quickly and stress free this job was. THANK YOU!! John and his team were very professional they explained everything did a great job and cleaned up all their mess when they left. I was very impressed. |
Shirley |
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| I appreciate that John, Andy and other were flexible, communicated well & above all worked really hard to weatherize our first house! John & Andy were great! Very professional committed to completing the job despite a curve. |
Beverly |
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| The only thing I can think of is perhaps you could leave us a list of other services you provide. Great customer experience! Dyle and Yuri really went the extra mile, working long and hard in the heat to get the job done and right. |
Grafton |
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| Very friendly and courteous. Joe, Tim, and the 3rd guy (whom name slipped out of my mind) were great. Punctual, and interacted well w/ neighbors, etc. |
Dorchester |
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| Dyle was very polite & seems to be doing wonderful work with the insulation. |
Newton Center |
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| They were very polite and friendly and also business like. They did the work well and went out of their way to accommodate me. |
Acton |
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| Thoughtful & very careful around the house. Excellent clean-up after the job completed. |
Brookline |
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| MELVIN & DARVE – Installers (GREAT WORKERS) Excellent job. Melvin & Darve were quick & courteous, and were careful with my new siding. |
West Roxbury |
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| I’m looking forward to you expanding so we can migrate to a more efficient gas furnace. I loved the professionalism, and hard work! It was REALLY hot today! |
Medford |